Pre-built Website Kits
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Managed Design Services
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Premium WordPress Hosting
Connect To Your WordPress Hosting Instance via SSH/SFTP
We offer the ability to connect to your WordPress hosting node via SSH for interacting with the terminal, or modifying files within your installation. Request SSH Access To get access to SSH/SFTP services, we currently need to manually enable this on an account-by-account basis. Please contact us using the chat widget on this site to submit your request. Connect to Terminal via SSH Download the SSH Key provided by FTG to connect to your instance if you have not already. Log iFew readersHow Files are Stored In Your WordPress Hosting Account
To navigate your WordPress file system, you will need to know how files are stored on your hosting account. We utilize the Bitnami WordPress stack as part of our deployment toolkit, and with this come a few adjustments to how WordPress is traditionally managed. Locating a Stack Application Folders To locate an application folder in your hosting installation, you will need to navigate to: There are several applications included in your stack, some or aFew readers
WordPress Hosting
How to Edit PHP Environment (php.ini) Values in cPanel
The php.ini file is the main configuration file for PHP settings on your web server. If you need to modify PHP settings, such as increasing the memory limit, max execution time, or file upload size, you can do so via cPanel. This guide will walk you through the steps to edit php.ini values in cPanel. Edit php.ini in cPanel Log into cPanel Open your web browser and navigate to your cPanel login page (usually yourdomain.com/cpanel). Enter your cPanel username and password, then cPopularHow to Use the Built-in Terminal in cPanel’s Dashboard
For many users, managing a website often requires the use of command-line tools. Traditionally, this meant setting up SSH keys and using a third-party client like PuTTY or Terminal on macOS. However, cPanel includes a built-in Terminal interface that allows you to access your account’s command line directly from your web browser. This tool is perfect for running specific commands, managing files, or executing scripts without the hassle of configuring external SSH software. Note: ThisPopularHow to Change Your Website PHP Version in cPanel
This guide will walk you through how to change your PHP version for your website, allowing you to switch seamlessly between different versions on the fly. Note: Please note that changing your PHP version may cause certain features of your site to break if your website is not properly updated to support the selected PHP version. Log into cPanel Go to Software MultiPHP Manager A screenshot of the cPanel 'Software' sePopularHow to Locate Your Site Files and Database Using Softaculous
This guide will only help if you have installed your application using Softaculous, or is an application that Softaculous provides, such as WordPress, OpenCart, or InvoiceNinja. If not, you may need to import the installation first if Softaculous has not automatically detected it. This guide will walk you through how to use Softaculous to identify where the files and databases are stored for any installations on your cPanel account. Log into cPanel (http://216.128.149.207/hc/how-to-log-intFew readersWhat is Uptime Monitoring?
This article covers what we include in our uptime monitoring services. As part of our proactive protection for your website, we place an uptime monitor on your website to notify our team if any issues with your website, including - but not limited to - outages, excessive page load times, and SSL Certificate expiration. Will you notify me if my website goes down? Yes. We do not send an automated notification, but instead filter these automated checks to our team for manual checking before nFew readersHow To Create A New User in WordPress
The Users Add New Screen allows you to add new users who can login to your site. In this Screen, you may add new Users to your site. If the Anyone can register option is set in the Membership section of Administration Settings General, users can register themselves at https://your wordpress url/wp-register.php. Regardless of that setting, you can manually create new users here. Username (required) – Enter the username of the new user here. This will also be used as the Login name ofFew readersHow to Migrate an Existing WordPress Website into cPanel
In many cases, you may already have a WordPress website that you'd like to move over to our hosting. *Before continuing yourself, be sure to follow the steps in the How to Install WordPress on Your Account *guide. *You will need to do this so that you have a clean destination WordPress install for your data to be migrated into. The migration wizard will then use that existing framework to overwrite thisFew readersHow To Restore a Backup of Your cPanel Account or Website (Using JetBackup)
Note: This article is going to walk you through the instructions on how to overwrite data in your cPanel account using our recovery systems to restore a portion, or your whole account, back to a specific date and time. We at Falls Technology Group, LLC are not responsible for any data loss that may occur due to inappropriate usage of this system. Please be advised that once a recovery has been initiated, it cannot be cancelled or undone. This guide will walk you through the steps onFew readersConnect Your Email App to Your cPanel Email Accounts
This guide will walk you through how to set up your email app on your phone or computer with your cPanel email accounts that are included in your hosting plan. If you just provisioned your account with us, you may need to wait a few minutes for DNS records to propagate and your SSL certificates to generate. Automated Configuration Open your email app of choice. When prompted for a username and password, enter the email address and the password you specified, or that was provided toFew readersUpdate Your Domain DNS to Point to Your Website
Follow the steps below to install the appropriate records into your domain's DNS system to point your domain to our hosting. This will ensure that your website can be visible not only to you, but to visitors who want to browse to your site. Get Your Website's External IP Address To retrieve the IP address of the server that is hosting your website, you will need to follow the steps below. Log into your website's cPanel dashboardFew readersWhat is included in my Professional WordPress Migration?
This article covers what is included with our professional WordPress migration services. We include free professionally-handled WordPress migration into our hosting as part of your purchase. To ensure that your migration goes smoothly, and that you can get the best performance out of our hosting, we hand-migrate each website, and install the necessary caching configurations into your website to ensure that you get the best experience out of our hosting services. What do we include in the miFew readersHow to Grant Access to Your cPanel to Another User
Sometimes you want to delegate the management of your account with us to another member of your team. Our cPanel instances give you the ability to do this easily where you can give someone separate access, and specify whether or not they need an email account and/or FTP access, and set an expiration if desired. Additionally, you can specify specific roles that you wish for them to have access to if you want to restrict their access. To Add A Team Member in cPanel: Log into cPanel (httFew readersHow to Install WordPress on Your Account
To get started with WordPress you will first need to install an instance on your hosting. We make this process as easy as possible, with a tool that helps walk you through everything you need to complete this. To install a new copy of WordPress: Log into cPanel On the left-hand menu, click WP Toolkit At the very top of the page, click on Install Under the General section, you can specify: InstallatioFew readersHow We Manage Monitor Your Site and Handle Incidents
This article talks about the different ways in which we proactively monitor your website, as well as the steps that we take internally when handling site issues or broader system problems. Our team takes several steps to ensure that our systems are running well, and that hosted assets within our infrastructure are responding as expected. As such, we implement a number of different monitoring systems to check different levels of service for different subsets of our services. Client Asset MoFew readersAdd or Modify DNS Records in cPanel
Follow the instructions below to add a new DNS record to your cPanel DNS dashboard to connect another service to your domain. Please Note*: For this service to work properly, we require that you change your name servers to our systems to ensure that the modifications you make below are published to the internet.* Log into your cPanel Account Go to the Zone Editor (https://storage.crisp.chat/users/helpdesk/website/-/a/0/Few readersWhat are Automated Updates?
This guide covers the inclusions that are added into our web hosting plan regarding the automated update services that we offer. What's included in Automatic Updates? We roll out automatic checks on your site to ensure that your WordPress core, Plugins, and Theme are all up to date and working properly. Note: Plugins that do not support auto-update may require your manual intervention to keep these plugins updated. Valid licenses for associated plugins may be required to activate theFew readersHow to Log Into cPanel
Few readersEnable WordPress Debugging
Sometimes you need to troubleshoot issues with your WordPress installation. To do this, WordPress offers a 'debugging' mode which will output the contents of your error log to the screen. To disable debugging, simply follow the steps below, and change Step 3 to 'OFF'. *It is not recommend that this be enabled in PRODUCTION as your visitors may be able to see error messages and/or sensitive information. We recommend making a copy of your website first to staging and performing your troublFew readersEnable Directory-Based Password Protection for Your Website
If you want to password protect access to your WordPress website with simple HTTP authentication, you can enable this by using the WP Toolkit features available in cPanel. You can restrict public access to your website by requiring all visitors to provide username and password. This is useful, for example, if your website is work in progress and you only want selected people to be able to view it. *Please keep in mind though, that leaving your site password protected for too long can negatiFew readersEnable or Disable Maintenance Mode for WordPress With WP Toolkit
When a WordPress website enters maintenance mode, the website's content is hidden from visitors without being changed or otherwise affected. Visitors accessing your website when it is in maintenance mode see the maintenance screen instead of the website content. Please keep in mind, that leaving your site in maintenance mode for too long can negatively impact your SEO if search engines cannot continue to index your site. Your WordPress website enters maintenance mode automatically whenFew readersWhat is Outage Protection?
This guide covers what is included in our outage protection services that are layered in with each of our WordPress Hosting offerings. What does 'Outage Protection' mean? To compliment our uptime monitoring services, we offer outage protection - a proactive recovery plan for your website in the event of a detected outage. As part of our uptime monitoring services, we periodically test the health of your website to ensure that it is running well, and accessible to your visitors. What hapFew readers
Shared Web Hosting
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Premium Web Hosting
How to Connect to phpMyAdmin on a Premium Hosting Service
This guide will walk you through how to connect to phpMyAdmin securely using an SSH tunnel to access the web interface for managing onboard databases in your hosting infrastructure. This guide is largely populated from the 'Connect to phpMyAdmin' guide provided by Bitnami on AWS as this is the architecture we utilize when constructing your WordPress hosting stack. For security reasons, phpMyAdmin is accessible only when usiFew readersOur Backup Policy
At Falls Technology Group, we prioritize the security and integrity of our clients' data by implementing a comprehensive backup strategy. However, clients should not rely on our backups as their sole data protection method and are encouraged to maintain external backups. Softaculous Backups Maximum Backups Clients are allowed a maximum of three (3) Softaculous backups per account. Backup Purging We will purge all local Softaculous backups automatically after 30 daysFew readers
Domain Management
How to Retrieve Your EPP (Auth) Code to Transfer Out Your Domain
Sometimes you need to take your domain elsewhere, and we want to make that process as easy for you as possible. Below is a guide on how to retrieve your EPP (Auth) Code to provide to your new registrar when transferring out a domain. This guide will also include how to unlock the domain for transfer. Unlock a Domain for Transfer and Retrieve The EPP Code: Log into our client portal Click on Domains My Domains Click on RegistFew readersHow to Transfer in A Domain to Manage at FTG
Sometimes you want to bring existing domains you already own into our hosting system to help facilitate an easier connection to your website services, or even simplify the troubleshooting process. Below is a guide on how to achieve this. To transfer in a domain: Log into our client portal Go to Domains Transfer Domains to Us Enter in the domain that you wish to transfer in, along with the EPP (Auth) Code provided by your previFew readersUnderstanding the Lifecycle of a Domain Name
This overview talks about the different stages of domain registration, and what happens before a domain returns back to the market for purchase.Few readersConnect A Domain To Our Nameservers
This guide will teach you how to connect a domain to our nameservers if you wish to keep your domain at its current registrar, but still utilize the full extent of our hosting services. Please do not continue if you do not understand the implications of changing your nameservers. If your DNS configuration is not properly set up on our servers, services such as your email or website may go offline. Generic Guide Log into your registrar's dashboard Open up your domain settings andFew readers
Add-On Services
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