Question 1

How To Fix WooCommerce Plugin Update Issues

Accepted Answer

Occasionally when you attempt to update plugins related to WooCommerce, you may experience an error message that prevents the update from completing. Below is a list of errors that we've encountered, and the steps to correct these errors.

Update failed: Update package not available.

This error occurs when WordPress is unable to fetch the update files to complete the update process. This can happen when a plugin's license expires, development for that plugin is discontinued, or if your license has not been properly activated for the plugin.

You can resolve this by following these steps:

Log into your WordPress Dashboard
Find the My Subscriptions tab, and click it.
Find the My Subscriptions tab, and click it.
On the 'My subscriptions' tab, click on Connect Your Store ![A screenshot of the subscription management section of the WooCommerce admin menu, with a blue button labeled 'Connect your store'.](https://storage.crisp.chat/users/helpdesk/website/-/a/0/a/5/a0a5c01800696800/screenshot20240816130131-1-1_3f837o.png

Question 2

How to Edit PHP Environment (php.ini) Values in cPanel

Accepted Answer

The php.ini file is the main configuration file for PHP settings on your web server. If you need to modify PHP settings, such as increasing the memory limit, max execution time, or file upload size, you can do so via cPanel. This guide will walk you through the steps to edit php.ini values in cPanel.

Edit php.ini in cPanel

Log into cPanel

Open your web browser and navigate to your cPanel login page (usually yourdomain.com/cpanel).
Enter your cPanel username and password, then click Log in.

Locate the "MultiPHP INI Editor"

Once logged in, scroll down to the Software section
Click on MultiPHP INI Editor.

Choose the Domain or Directory

Under the Basic Mode tab, select the domain or directory for which you want to edit php.ini settings.
A list of configurable PHP settings will appear.

Modify php.ini Values

Locate the setting you wish to change (e.g., memory_limit, upload_max_filesize, post_max_size, max_execution_time)
Enter the desired value for the setting.
Click Apply to save your changes.

Verify Changes To verify that the changes have taken effect, create a PHP info file:

Open File Manager in cPanel.
Navigate to the public_html directory.
Click +File and name it phpinfo.php.
Edit the file and add the following code:

<?php
phpinfo();
?>

Save the file and visit yourdomain.com/phpinfo.php in your browser.
Look for the modified values in the PHP configuration table

Question 3

How to Change Your Website PHP Version in cPanel

Accepted Answer

This guide will walk you through how to change your PHP version for your website, allowing you to switch seamlessly between different versions on the fly.

Note: Please note that changing your PHP version may cause certain features of your site to break if your website is not properly updated to support the selected PHP version.

Log into cPanel
Go to Software > MultiPHP Manager
Select the checkbox next to the domain you want to change the PHP version for
Go to the drop down at the top-right section of the page, and select the version you need
Click Apply

Question 4

How to Add or Remove a Payment Method

Accepted Answer

This guide will teach you how to update your payment methods in our billing portal.

Add a New Method

Click on Add New Credit Card
Find the payment method that you want to remove, and click Delete
Click Save Changes.

Delete a Method

Find the payment method that you want to remove, and click Delete

Question 5

How to Fix Issues with 403 Forbidden Errors in Elementor Behind Cloudflare

Accepted Answer

Note: This article ONLY applies if you are using Cloudflare in front of your website.

This issue is caused by a recent update in November of 2025 that has caused the /wp-admin/admin-ajax.php file to have certain operations blocked that pass through this file. To correct this issue, we can add a rule to Cloudflare that will whitelist this file's operations to make sure that your users can still interact with Elementor without an issue.

Initial Discovery

This was discovered on a website utilizing Cloudflare that had Bot fight mode, as well as additional stringent security restrictions installed. This website did NOT have the default Cloudflare configuration, however no rules were in place that would have actively blocked this particular file. This issue was discovered when attempting to save a post with a container that had a custom Padding value set that caused this 403 Forbidden error. This issue did not reoccur if the custom padding value was removed. This applied to any containers within the post that had custom padding values.

Install Cloudflare Security Rule

Log into Cloudflare
Go to Security > Security Rules
Click Create Rule +
Give the rule a name, such as "Whitelist WordPress Admin Operations"
Set the When Incoming Requests Match… section to the following
1. Field: URI Path | Operator: Contains | /wp-admin/admin-ajax.php
2. Field: Cookie | Operator: Contains | wordpressloggedin_
Under Take Action… 1

Question 6

How to Switch Default Automatic Payment Methods

Accepted Answer

This guide will walk you through how to update your default payment method for our automated billing.

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