Question 1

How To Restore a Backup of Your cPanel Account or Website (Using JetBackup)

Accepted Answer

Note: This article is going to walk you through the instructions on how to overwrite data in your cPanel account using our recovery systems to restore a portion, or your whole account, back to a specific date and time. We at Falls Technology Group, LLC are not responsible for any data loss that may occur due to inappropriate usage of this system. Please be advised that once a recovery has been initiated, it cannot be cancelled or undone. This guide will walk you through the steps on how to restore your cPanel account as a whole, or in part, back to a specific state in time. We utilize JetBackups to provide off-site backup services for all of our servers to ensure that we can roll back accounts in the event of an emergency. We offer free assistance with these backups to help you avoid data loss, or improper recovery of your systems. You are encouraged to email us at 'support@fallstech.group' with any requests you may have.

Accessing JetBackup

To access the JetBackup system, you can follow the steps below. You will be required to be in JetBackup for all other guides attached to this document.

Log into cPanel.
Navigate to JetBackup 5 (or search "JetBackup" in the top bar)
You will arrive on the JetBackup dashboard.

Understanding the Navigation

Below is a brief overview of the tabs on the left-hand side of this screen so that you can understand what access is availab

Question 2

Install Google Workspace DNS into Your Hosting Account

Accepted Answer

To utilize your domain with Google Workspace email you need to update a few DNS records for your domain name to complete this connection. This guide will walk you through the different types of records required and help you to install them in the Zone Manager in your cPanel Web Hosting Dashboard.

||| This guide is more technically advanced and may require an additional level of knowledge beyond everyday website operation. If you have difficulting following this guide, or want further assistance, please contact our team using the chat link at the bottom of your screen. When in doubt, chat before you click.

Update Your MX Records

Q: How To Restore a Backup of Your cPanel Account or Website (Using JetBackup)

<p><strong>Note:&#160;</strong>This article is going to walk you through the instructions on how to overwrite data in your cPanel account using our recovery systems to restore a portion, or your whole account, back to a specific date and time. We at Falls Technology Group, LLC are not responsible for any data loss that may occur due to inappropriate usage of this system. Please be advised that once a recovery has been initiated, it cannot be cancelled or undone. This guide will walk you through the steps on how to restore your cPanel account as a whole, or in part, back to a specific state in time. We utilize JetBackups to provide off-site backup services for all of our servers to ensure that we can roll back accounts in the event of an emergency. We offer free assistance with these backups to help you avoid data loss, or improper recovery of your systems. You are encouraged to email us at '<a href="mailto:support@fallstech.group">support@fallstech.group</a>' with any requests you may have.</p> <h2 id="accessingjetbackup">Accessing JetBackup</h2> <p>To access the JetBackup system, you can follow the steps below. You will be required to be in JetBackup for all other guides attached to this document.</p> <ol> <li><a href="http://216.128.149.207/hc/how-to-log-into-cpanel/">Log into cPanel</a>.</li> <li>Navigate to <strong>JetBackup 5</strong> (or search "JetBackup" in the top bar)</li> <li>You will arrive on the JetBackup dashboard.</li> </ol> <h2 id="understandingthenavigation">Understanding the Navigation</h2> <p>Below is a brief overview of the tabs on the left-hand side of this screen so that you can understand what access is availab</p>

|| Note: The resources below are provided verbatim from the Google Documentation Center

Google Workspace (Current version, 2023 & later)

Starting in April 2023, we made it possible to use one MX record to set up Gmail. This change has no impact on mail delivery or reliability. Important: We recommend using these instructions if you’re setting up new MX records or if you need to change your MX records. If your current configuration is working, don’t change your MX records. The Legacy version (5 MX records) will continue to work indefinitely.

| Name/Host/Alias* | Priority | Value/Answer/Destination | | ---- | | Blank or @ | 1 | SMTP.GOOGLE.COM | * Domain hosts use different labels for the name and value fields. Some hosts also require a period at the end of smtp.google.com.

Tip: For step-by-step ins

Question 3

How to Use the Built-in Terminal in cPanel’s Dashboard

Accepted Answer

For many users, managing a website often requires the use of command-line tools. Traditionally, this meant setting up SSH keys and using a third-party client like PuTTY or Terminal on macOS. However, cPanel includes a built-in Terminal interface that allows you to access your account’s command line directly from your web browser. This tool is perfect for running specific commands, managing files, or executing scripts without the hassle of configuring external SSH software. || Note: This guide is intended for standard cPanel users. You do not need "root" or administrative access to the server to use this feature, but your hosting provider must have the "Shell Access" feature enabled for your account.

Step 1: Log in to cPanel

Begin by logging into your cPanel account.

If you are unsure how to log in, check your welcome email from us when you signed up for your account for the direct link (usually https://yourdomain.com:2083 or https://server-ip:2083).

Step 2: Locate the Terminal Application

Once logged in, scroll down to the Advanced section of the cPanel dashboard.

Look for the Terminal icon.
Click on the icon to launch the interface. | Tip: You can also use the search bar at the very top of the cPanel interface and type "Terminal" to find it quickly.

Step 3: Accept the Warning Prompt

If this is your first time accessing the Terminal, cPanel will display a warning message.

The message will alert you that command-line access is powerful a

Question 4

How to Fix Issues with 403 Forbidden Errors in Elementor Behind Cloudflare

Accepted Answer

Note: This article ONLY applies if you are using Cloudflare in front of your website. This issue is caused by a recent update in November of 2025 that has caused the /wp-admin/admin-ajax.php file to have certain operations blocked that pass through this file. To correct this issue, we can add a rule to Cloudflare that will whitelist this file's operations to make sure that your users can still interact with Elementor without an issue.

Initial Discovery

This was discovered on a website utilizing Cloudflare that had Bot fight mode, as well as additional stringent security restrictions installed. This website did NOT have the default Cloudflare configuration, however no rules were in place that would have actively blocked this particular file. This issue was discovered when attempting to save a post with a container that had a custom Padding value set that caused this 403 Forbidden error. This issue did not reoccur if the custom padding value was removed. This applied to any containers within the post that had custom padding values.

Install Cloudflare Security Rule

Log into Cloudflare
Go to Security > Security Rules
Click Create Rule +
Give the rule a name, such as "Whitelist WordPress Admin Operations"
Set the When Incoming Requests Match… section to the following
1. Field: URI Path | Operator: Contains | /wp-admin/admin-ajax.php
2. Field: Cookie | Operator: Contains | wordpressloggedin_
Under Take Action…
1. Choos

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